Frequently Asked Questions

Questions about the NEW Business Online Banking?

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Getting Started

Business Online Banking

NEW Secure Browser

Mobile Banking (FirstMobile for Business)

Entitlements

Alerts & Subscriptions

Statements

Getting Started

What Is the Purpose of the Upgrade?

We are upgrading our banking systems to introduce new products and features, improve processing productivity and security, and provide a more efficient banking experience for our customers.

What new features can customers expect?

• Enhanced Security Features – A new Secure Browser option eliminates the need for tokens and performs a variety of security checks every time you log in. Data is encrypted from start to finish and private browsing helps protect from malware and external web application intrusion.
• Administrative Controls – User entitlements let you assign roles, grant permissions and authorize accounts specific to employees. Automate delivery of time-sensitive information based on your preferences, including email or text notifications of transaction exceptions, approval requests and incoming payments received. You will know right away if you have actionable items waiting for you.
• Reporting & System – Features powerful reporting capabilities with account data export and simple file mapping that seamlessly integrates with accounting software and check fraud applications.
• Simplified Cash Management – A comprehensive and integrated suite of banking tools organized by category, including accounts, stop checks, payments, reports, positive pay, administration, file transfers and more.
• NEW FirstMobile for Business App – Mobile banking application for both tablet and smartphones (Apple/Android) featuring mobile check deposit, transaction management and approvals, and real-time alerts.

When will the Upgrade take place?

Our banking upgrade is anticipated to begin Friday, February 2, 2024 with the new system going live Monday, February 5, 2024. Online banking services will be unavailable during this time. Get specific dates and times for the upgrade, as well as any scheduled maintenance periods at fnbli.com/upgrade. This will help you plan around potential downtime.

Will There Be Downtime?

During the weekend of the transition, bank locations and Business Online Banking will be unavailable starting at 4:00 PM Eastern Standard Time (EST) on Friday, February 2, 2024, through 9:00 AM EST on Monday, February 5, 2024. ATM withdrawals will not be impacted, however deposits and balance inquiries will be unavailable. Debit Card purchases will also not be impacted. Please bookmark fnbli.com/upgrade to stay up to date on upgrade communications.

Can I Access My Accounts During the Upgrade?

Accounts will not be accessible during this system upgrade starting at 4:00 PM Eastern Standard Time (EST) on Friday, February 2, 2024, up until 9:00 AM EST on Monday, February 5, 2024.

Will My Account Information and Data Be Safe?

Yes, information integrity and protection is a top priority. The new system upgrade will allow for enhanced security once completed on Monday, February 5, 2024.

Do I Need to Take Any Action Before the Upgrade?

Will I Need to Update My Banking App or Software?

What Changes Should I Expect in Online Banking or the App?

Our new Business Online Banking platform features improved administrative controls, a new secure browser option, easy external financial systems integration while providing real-time account alerts for entitled users. Benefit from banking on the go with our FirstMobile for Business App. These new features will allow for a more personalized experience while protecting user data and preventing unauthorized access through administrative controls.

What Should I Do If I Encounter Issues After the Upgrade?

Contact your local branch during Regular Business Hours. *Please note all branches will be closed at 4PM on Friday, February 2, 2024 and open at 9AM on Monday, February 5, 2024.

The bank is offering extended call support hours the week following the upgrade:

February 5-9 (Monday-Friday) • 4:30 - 7:00PM

February 10 (Sat) • 9:00AM - 1:00PM

February 12(Monday) • 4:30 - 7:00PM

Contact Loan Servicing at (516) 671-2172 for questions regarding loans.

Will There Be Any Changes to Account Numbers or Routing Numbers?

Routing numbers will not be impacted, and most account numbers will remain the same. A small number of First Class Credit account numbers will be updated. If your First Class Credit account is impacted, you would have received a separate notification. If you have not received any notification, please contact Loan Servicing at (516) 671-2172.

Will Automatic/Recurring Payments or Transfers Be Affected?

All Business Online Banking templates will be transferred to the new system on February 5. Clients must view their ACH and Wire Templates to reschedule any recurring payments that were set up. Internal Transfers will also need to be recreated.

Can I Get Notifications About the Upgrade Progress?

Yes, stay up-to-date on Upgrade notifications by visiting www.fnbli.com/upgrade.

Business Online Banking

Will my Business Online Banking login process change?

Yes, our new Secure Browser is required to utilize the features within the new Business Online Banking platform. Secure Browser eliminates the need for hardware tokens and third-party security products. It is an easy, free download available on any desktop. Once downloaded, you will visit the Secure Browser Icon on your computer for daily login.

Please review the “Required Actions To Take” sections above or follow this Business Online Banking Upgrade Guide. Remote Deposit Capture Clients will also need to take action by following our Remote Deposit Upgrade Guide.

NOTE: Check with your Information Technology team to ensure impacted employees have download and install access on desktop computers.

Will my account information look the same?

All of your account balances will transfer over securely. Once you log in through the Secure Browser, you’ll notice an enhanced and modernized look to your account listings, giving you a streamlined and convenient overview of your accounts. Click on each account to view transaction history.

Will Automatic/Recurring Payments or Transfers Be Affected?

All templates will be transferred to the new system on February 5. Clients must go in to view their ACH, Wire and Internal Transfer templates on the new system to reprocess any recurring payments that were set up.

I am locked out of my Business Online Banking account?

Please contact your local branch during Regular Business Hours. *Please note all branches will close at 4PM on Friday, February 2, 2024 and will open at 9AM on Monday, February 5, 2024.

The bank is offering extended call support hours the week following the upgrade:

February 5-9 (Monday-Friday) • 4:30 - 7:00PM

February 10 (Sat) • 9:00AM - 1:00PM

February 12 (Monday) • 4:30 - 7:00PM

NEW Secure Browser

Is Secure Browser required to use Business Online Banking?

How do I Download Secure Browser?

Please review the “Required Actions To Take” sections above or follow this Business Online Banking Upgrade Guide. Remote Deposit Capture Clients will also need to take action by following our Remote Deposit Upgrade Guide.

NOTE: Check with your Information Technology team to ensure impacted employees have download and install access on desktop computers.

What are the benefits of Secure Browser over the prior website login?

Data and transaction encryption ensures data integrity by keeping external web content separate from banking transactions completed in the secure browser. This helps prevent malicious websites from accessing sensitive data or compromising a user's device to help reduce the risk of data breaches and unauthorized data sharing. Secure Authentication eliminates the need for hardware tokens and third-party security products; instead supported by text and one-time passcodes.

Mobile Banking (FirstMobile for Business)

How do I download the app?

• Visit www.fnbli.com/upgrade an looks of the App Store images
• Visit the the App store on your Android or Apple smartphone. Search for “FirstMobile for Business” and look for the 1N logo to download.

Do I need an Activation Key to access my account?

Yes, the same Activation Key supplied via secure email can be used to access Secure Browser and the FirstMobile for Business App.

Entitlements

How do I set User Entitlements?

User entitlements let you assign roles, grant permissions and authorize accounts specific to employees. Once logged in through Secure Browser, visit the “Administration” tab and select “Users” to add and edit employee access and limits.

Can I set limits on user payments?

Visit the “Administration” tab and select “Payments” to make changes to the limits and settings of a payment type including ACH, Wires, Account Transfers and Remote Deposit Capture (if applicable). Limits are available by user, and for the Company overall.

Alerts & Subscriptions

How to do view my Company’s communications history?

Visit the “Administration” tab, then “Company Overview” and select “Communications” to view your history of communications and employee communications by Entitled User as well.

How do I subscribe to an alert or communication?

To subscribe or make changes to your communication subscriptions, click “Menu” then “My Settings” then “My Subscriptions.”

Statements

Why did I receive multiple statements for February?

Please note: All customers will receive a paper statement for February month-end in response to the upgrade. Those enrolled in eStatements will continue to receive them digitally only in the future.

Some customers may receive two account statements for the month of February 2024. Please refer to the later statement for month-end information. Accrued interest will be credited before and after completion of the upgrade for some customers, depending on their statement cycle.

Will my Statements history carry over/be available for viewing?

Yes, your statement history will be maintained in the new system.

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Frequently Asked Questions

Getting Started

Business Online Banking

NEW Secure Browser

Mobile Banking (FirstMobile for Business)

Entitlements

Alerts & Subscriptions

Statements